New pick is fully committed to protecting the personal data and privacy of users in Bangladesh. On this page, we clearly explain what data is collected, why it is collected, and how it is stored and kept secure. Please read this policy carefully before using our service.
This Privacy Policy applies to the new pick platform, an online gaming and entertainment service operated for users in Bangladesh. We believe transparency is the foundation of user trust. This policy explains what data we collect, why we collect it, and how it is kept secure. By using our service, you are considered to have agreed to the terms described in this policy. Feel free to reach out to our support team with any questions or concerns.
Last Updated: January 2026
During registration, we collect your name, email address, mobile number, and date of birth. This information is essential for verifying your identity and managing your account. We collect only the minimum data necessary and will never ask for information that is not needed. Your password is always stored in encrypted form and cannot be viewed by any of our staff. National ID information may be requested if age verification is required.
To improve our service, we automatically collect information about your device type, operating system, browser version, and internet connection. IP addresses and approximate location data are used for security monitoring. When you connect from a mobile device, device identifier information may also be collected. None of this is used to directly identify any individual — it is used for aggregate analysis only. This data is especially valuable for delivering the best possible experience to mobile users in Bangladesh.
To serve our Bangladeshi users, we process BDT transactions via bKash, Nagad, Rocket, and bank transfer. Payment-related information such as mobile wallet numbers and transaction history is stored securely. Full card or wallet numbers are never stored on our servers — only tokenized references are kept. Suspicious transactions may be subject to a verification process in line with financial regulatory guidelines. Protecting your financial data is our top priority.
We collect data on which pages you visit on the platform, how long you stay, and which games or sections you show interest in. This information helps us improve our product and deliver a more personalized experience. Your gaming activity history is also used under our responsible gaming policy to help protect users. Session data is logged automatically and deleted after a set period. This usage data is never sold to third parties.
New pick uses your information only for specific, legitimate purposes. First, your data is essential for account creation and management — it is used to handle registration, login, password resets, and account verification smoothly. Second, every login and transaction is monitored to secure the platform and prevent unauthorized access or fraud. Third, relevant bonuses, promotions, and game recommendations are provided based on your preferences and activity.
Fourth, your information is used to meet anti-money laundering and Know Your Customer (KYC) requirements under Bangladeshi law. Fifth, usage data is analyzed to resolve technical issues and improve service quality on the platform. Sixth, our customer support team may access your account information solely to assist with your issues — only when support is needed. Your data is never shared with advertisers or unrelated third parties.
New pick uses cookies and similar tracking technologies on its website to make your browsing experience smoother and more seamless. Cookies are small data files stored in your browser that help identify your device on return visits. They allow us to remember your login state, save language preferences, and maintain security protections. Our cookie policy is fully transparent, and you can change your preferences at any time. We apply the highest level of care in our use of cookies in accordance with Bangladesh's data protection regulations.
These cookies are essential for login sessions, security tokens, and core platform functionality. Without them, the site cannot operate properly. They cannot be disabled as they are a fundamental part of the service.
These cookies are used to understand page visits, session duration, and usage patterns. The data is analyzed in aggregate and no individual user is identified. You can disable these cookies at any time through your browser settings.
These cookies remember your language preference, theme choice, and display settings so you don't have to reconfigure them on every visit. You can clear this information at any time.
You can delete existing cookies or block new ones at any time through your browser settings. Keep in mind that disabling essential cookies may limit certain site functionality. We respect your cookie preferences.
New pick uses industry-standard security technology to protect your personal data. All data is transmitted via SSL/TLS encryption, keeping communication between your browser and our servers fully secure. Sensitive data such as passwords is stored in hashed form using AES-256 encryption, meaning no staff member can view your original password. Our server infrastructure is monitored around the clock, and any unusual activity automatically triggers an alert. Regular security audits and penetration testing are carried out to identify and address vulnerabilities.
We follow a data minimization principle when determining how long information is retained. Data from active accounts may be kept for up to five years after account closure due to legal obligations and the need to maintain financial transaction records. Log files and technical data are typically deleted automatically after 90 days. When you request account closure, we delete your data as soon as legally permitted. In the event of a data breach, we commit to notifying affected users within 72 hours.
All Data Transfers Are Secured
Passwords Are Never Visible to Anyone
24/7 Security Monitoring
New pick never sells your personal data or shares it with third parties for advertising purposes. In limited circumstances, however, certain necessary information may be shared with specific partners. Payment service providers — such as mobile banking institutions and payment gateways — receive only the minimum data required to process your transactions. These partners operate under strict confidentiality agreements and may not use the data they receive for any other purpose. We regularly review our partners' security standards to ensure your information stays protected at every point.
Under legal obligations, we may be required by law to provide data in response to a valid order from a competent authority or court in Bangladesh. In such cases, we only disclose the specific information covered by the order and will endeavor to notify the affected user in advance where possible. Anonymized risk signals may be shared with industry-wide security partners to help prevent fraud, but no personally identifiable information is included. In the event of a business restructuring or merger, the new ownership will be bound to manage data under the same privacy policy. We always prioritize user interests in any data-sharing decision.
Please Note: Your data is never sold or transferred to any ad network, data broker, or unrelated third party. new pick's business model does not rely on the commercial sale of user data.
New pick believes every user should have full control over their own data. To that end, we provide you with a number of important rights that you can exercise at any time. Rights requests are typically processed within 30 business days. Our support team is always ready to help, and the process is completely free of charge.
You can request a copy of all the data we hold about you at any time. Once requested, we will provide your complete information in a readable format within a set timeframe. Requests can be submitted through your account settings or by contacting our support team.
If your account contains incorrect or outdated information, you can request a correction at any time. Details such as your name, email, mobile number, or address can be updated directly on your profile page. If identity verification is required, our support team will guide you through the process.
You may request that we delete your personal data. However, we are legally required to retain certain information for a specified period. We will erase everything beyond that minimum and keep you informed of the details.
You may request an export of your data in a machine-readable format (such as CSV or JSON). This gives you genuine control over your data. Our support team is on hand to guide you through the process.
New pick may update this Privacy Policy from time to time. Changes may be necessary due to legal updates, new service launches, or technical improvements. For any significant changes, we will send advance notice to your registered email or mobile number. You can check the "Last Updated" date at the top of the page to see whether the policy has recently changed. Continuing to use our service after any changes means you have accepted the updated policy.
If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our support team. To exercise your data rights or submit a deletion request, we recommend visiting our support page. We typically respond to all privacy-related requests within 3 to 5 business days. For your convenience, our customer service is available in Bengali, seven days a week, in accordance with Bangladesh time. We believe open communication is the foundation of trust, and we take every concern you raise with the utmost seriousness.
For any privacy-related inquiries:
support at newpick.netYour privacy is always protected at new pick. Join today and enjoy Bangladesh's best gaming experience in a safe, secure environment. Our SSL encryption, strict data policies, and transparent data management give you complete peace of mind.